Eccellenza Donna is an Italian brand, a company that has stood out for its craftsmanship for several years.

The manufacturing of the footwear is managed in Italy, from a family that boasts experience handed down through generations over half a century in the footwear sector and has its origins way back 1900.

Today with the name of Eccellenza Donna, we have the goal from the beginning, to create a shoe with competence, care in the choice of leather, creative and fashionable.

With the seriousness and honesty that distinguish us and together with industry experts and collaborators, we work resources, energy and time in the development of this activity. Ours aim is to SATISFY YOU, in the shortest time possible and directly to your home yours!

Shopping at Eccellenza Donna has never been so simple and fast!

Enter the Store and browse between categories and the filters present in the product archive, you will be able to identify the items you are interested in and add them to your cart or list wishes in just one click.

The wishlist is the selection of items that you like them and would like them to be part of your wardrobe. It is useful for find them more easily within the site, once identified, and a evaluate them alongside your other choices, so you can be sure of buy what's right for you.

It also serves to keep them in memory to purchase them in a second moment, save the product you like most, adding it to the wish list, the next time you come back it will be waiting for you be purchased by you.

The cart can be reviewed and modified in any time before confirming the order. Once confirmed the order is purchased (checkout) and the address is entered shipping, making sure to fill in all the fields indicated correctly, in order to facilitate delivery. Finally you can choose your preferred payment method on the right.

There are various forms of payment that Excellency Donna makes available for your purchases; whatever the shape payment choice please leave in the order form a valid telephone number or email to which it is possible track you down.

Shipping takes place via express courier, which provides delivery within 1-2 working days throughout Italy; 3-4 working days for islands.

The package will always be traceable through the shipping number that will be provided to you. Speed ​​is our first prerogative. However, there may be small delays due to reasons beyond our control (long weekends and holidays, remote areas, etc.). 

You choose how to make the payment.

With the Paypal guarantee you can use any credit card. Whichever circuit you choose (visa, postepay, mastercard, aura) you will be guaranteed not to have any problems. And if you have doubts we also accept cash on delivery.

PAYMENT BY CREDIT CARD:

In the event that the consumer intends to make the payment by credit card, he can use the payment procedure with PayPal, suitable for ensuring the confidentiality of the data provided by customers. For any information and further Legal Agreements, the Customer is invited to consult the site www.paypal.com. Crediting with PayPal is immediate, so shipping will take place 24/48 hours after crediting.

PAYMENT BY BANK TRANSFER:

By choosing this method, the shipment takes place upon crediting, usually after 2/3 working days.

POSTEPAY dedicated service:

Payment with PostePay requires the buyer to top up the Postepay card online, or at the post office or tobacconist. By choosing this method, an email will be sent with all the necessary data. The successful refill must be notified via email or telephone in order to be able to view it and proceed quickly with shipping.

CASH ON DELIVERY or CASH ON DELIVERY:

By choosing this method, you will choose to pay directly in cash upon delivery. If you choose this method, after ordering, you will receive a message directly from our customer service to confirm your order. Once done you will receive the package at home.

What is a wish list?&Within the site you have the possibility to select your favorite items, by adding them to the wish list you will also be able to always keep an eye on them and know the status of the product.

&What can I do if I receive a damaged item?

&Can I change or cancel my order?

&What is "track shipment" in my account?

&How do I return or exchange?

 To our customers, we offer the Return or Exchange options within 14 working days from the delivery date. Provided that these directives are respected:  

  The products must be shipped in their original packaging, intact and not dirty/worn.  

nbsp; A written note must be inserted inside the package with the NAME and SURNAME of the person who placed the order or ORDER NUMBER, requesting an exchange (with the desired size and colour) or a refund.

If these directives are respected, Eccellenza Donna will carry out the operations in this manner.

If it is REFUND:

In addition to filling out the written note, our form must be filled out here. It must be communicated within BANK IBAN + HOLDER to credit the amount, or EMAIL for reimbursement with PAYPAL. Users who have chosen to pay in advance will receive credit on the same card used for payment. The full value of the goods will be credited (within 48 hours of receipt), excluding shipping and return costs.

If it is CHANGE:

In addition to the written note, fill out the form. The size change is free, while the model change costs the difference in the item. The package can be sent, using the method you prefer (it is advisable to indicate in the notes on the form) to the address that will be communicated to you via e-mail.

In the absence of the requirements and/or data listed above, we will not be able to proceed with the exchange or refund of the goods.

Terms of Service

Terms of Service